Refunds & Returns
Do you accept returns?
Yes - we want you to be 100% satisfied with your purchase. If anything is wrong with your order, please get in touch with us as soon as possible so we can rectify the issue. You can reach us at firstname.lastname@example.org
What if there is a problem with my order?
If there is anything wrong with any item(s) in your order, we will arrange for a replacement to be sent out as soon as we are made aware of the issue, at no extra cost to you.
What if I change my mind, or my purchase is no longer required?
No problem - you are welcome to return items back to us for a full refund, within 30 days of receiving your order. We recommend that you use a tracked or recorded method of posting, as we are unable to issue refunds for items lost in the post. Please note that buyers are responsible for the cost of return postage.
How long will it take to receive my refund?
We will issue the refund back to your original payment method within 24 hours of receiving your return. It will then take around 3-5 working days for the money to appear back in your account, depending on your original payment method used.
We want you to be completely satisfied with your purchase. If you don't love it, simply return it for a full refund within 30 days.